Terms and Conditions

1. Introduction

  • These Terms and Conditions (“Terms”) govern your purchase and use of the digital products (“Software”, “Product”, or “Download”) provided by Care Plan Pro (“we”, “us”, “our”).
  • By purchasing or downloading the Product from our website, you agree to these Terms. If you do not agree, please do not purchase, download, install, or use our Product.

2. Nature of the Product

  • Our products are digital downloads.
  • Once payment is complete, you’ll receive access to a downloadable file or activation link.
  • No physical goods are shipped.
  • You are responsible for ensuring your device and operating system meet the technical requirements specified on the product page.

3. Licence and Usage Rights

  • Upon purchase, we grant you a non-exclusive, non-transferable licence to download and use the Product for your personal or business use, subject to these Terms.
  • Unless otherwise stated:
    • You may install and use the Product on your own devices.
    • You may not resell, redistribute, lease, sublicense, or make the Product publicly available.
    • You may not modify, decompile, or reverse engineer the Product except where permitted by law.
    • If the Product includes templates, plugins, or scripts, they remain our intellectual property.

4. Payments and Pricing

  • All prices are listed in GBP and include any applicable taxes unless stated otherwise.
  • We reserve the right to change prices or run promotions at any time.
  • Payments are processed securely through Stripe.
  • We do not store or have access to your payment card details.

5. Delivery

  • After successful payment, you will be diercted to a download page and/or sent a link to your email.
  • You can only download each purchase once.
  • If you have any problems with downloading, please contact us.

6. Refund Policy

  • Because this is a digital product, refunds are generally not available once the download link has been accessed.
  • Exceptions may be made where:
    • The Product is defective or unusable, and we are unable to provide a working version.
    • You were charged in error.
    • Please contact us within 14 days of purchase if you believe you are eligible for a refund.

7. Updates and Support

  • Some Products may include updates or support for a defined period (e.g., 12 months).
  • After that period, you may need to renew your licence or subscription to continue receiving updates.
  • Support is provided via email during business hours.
  • We do not guarantee support for modified or third-party-integrated versions of the Product.

8. Intellectual Property

  • All Products, code, designs, and content remain the property of Care Plan Pro.
  • You are granted a limited licence to use them as described above, not ownership.
  • All trademarks and trade names are property of their respective owners.

9. Limitation of Liability

  • To the maximum extent permitted by law, we are not liable for:
    • Any indirect, incidental, or consequential damages.
    • Loss of data, revenue, or business arising from your use of the Product.
    • Our total liability will not exceed the amount you paid for the Product.

10. Termination

  • We reserve the right to suspend or terminate your access if you breach these Terms (e.g., by redistributing or reselling the Product).

11. Governing Law

  • These Terms are governed by the laws of England and Wales (or your jurisdiction, if different).
  • Any disputes shall be handled by the courts of that jurisdiction.

12. Contact

If you have any questions about these Terms, please contact us.